Shipping and ReturnsSHIPPING & RETURNS
Most orders are shipped within 24 business hours of the order being placed and payment being received. If for some reason you need to change your order, please contact us ASAP as we fill orders within a 24-hour period. Once your order is shipped, you should expect your order to be delivered in 5-8 business days.
If you need a package to be delivered to an address other than the billing address, we can accommodate you but we may have to call you to verify payment and billing information.
We ship packages via (United States Postal Service (USPS). If your order is placed after 12:00 PST or is ordered Thursday or Friday packages maybe delayed due to the weekend. If you have any questions about a projected delivery date for an expedited shipment, please feel free to contact us.
We do not share any of your information with anybody, except as necessary to perform billing and shipping functions.
We have no minimum order quantity for domestic orders, but we do have a minimum for international orders. Please contact us if you are placing an international order.
Once orders are placed they cannot be canceled. At that point we incur charges: transaction and credit card fees. If there is a need to cancel an order, we will do our best to catch it but no guarantees. We will have to pass along the fees incurred against the refund. If it does ship out it will be handled according to the return policy.
If there is a defect in the product, then as manufacturer, we honor our warranty of the product. A “Return Authorization Number” (RMA #) must be issued for any product being returned. To get an RMA#, please contact us by e-mail (firstname.lastname@example.org) or by phone at (505) 259-8565. When returning product, the RMA# must be prominently displayed on shipping label. If the product is not manufactured by us, we will be glad to pass on contact information for the manufacturer. If we are the manufacturer, we will warranty the product ourselves according to the product warranty.
If there is an error in shipment, such as we shipped a product different than what you ordered, we will reship the correct product to you at no charge upon receipt of the incorrect product. The product must be received new, unused and in original packaging. Please call us immediately and we will try to work out a satisfactory solution.
If you decide to return product for reasons such as “didn’t like it, can’t use it”, then we will exchange the product for another product of equal value. The only charge to you is the shipping. Returns of this kind will be done as long as it is within 30 days and the product is unopened and unused.
All returned items must be within 30 days, be unused, uninstalled and still in original packaging. Special order or clearance items are not returnable. Upon return and acceptance of returned product, we refund your credit card minus the shipping and 20% restocking fee.
Any return must be authorized by us. If not it may be refused. Even if we accept the package accidentally it is not considered returned without previous authorization.
It is very important that you verify all information is correct, especially the address. If the address provided is incorrect and USPS charges an address correction fee or if the package is returned, you will be billed for the additional charges. You agree to this by placing an order with us. Any charges due to address correction could result in additional fees. We reserve the right to pass those charges on to you as an added shipping charge if you provide wrong address information.
Wrong information can be a incorrect zip code, city, street number, suffix (Dr., St., Rd., etc) or even a misspelled street name. Failure to provide suite, apartment, etc is also cause to be assessed an address correction charge. If a shipment is not delivered to the address you provided in the order, or refused, then upon return it will be treated as a return with shipping charges and restocking fee applied. These charges will be applied to the refund on the order.
We often get requests to leave packages in specified places with no signature. We do not require a signature. The driver may at his discretion require a signature. This usually depends on past history in that area. If they have had packages missing in the area they will not driver release. We can stipulate driver release but then there is no insurance once they leave it. If you are willing to accept the risk then we can stipulate driver release. That means if something happens after the driver says it was delivered you will have no recourse and will loose it. Let me know if you want to release the delivery company of the responsibility and assume the risk yourself. We will process as ordered unless we hear back from you before pickup. You can state in the Customer notes “I request Driver release and assume all risks for package being stolen from delivery point”
When an order is placed, we attempt to ship order within a 24-hour period.
There are some products we can not and will not ship out of the USA. If you order a part or product that is not allowed we will remove it from your order and ship the remaining allowable items. We reserve the right to correct shipping methods and costs for what is appropriate to your order and destination. Once an international order reaches the destination country, we can not be responsible for any issues with your customs agency. It is your responsibility to make sure what you ordered is allowed by customs, and it is your responsibility to deal with your customs agency. If you have any questions, please contact us.
If you place an order and ask us to falsify the customs documentations with a lower value or content description we will ignore that request and process the order legally.